Payment & Security

The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled at the time your order is placed.

Please select one of the payment methods shown during checkout and follow the applicable instructions to complete your purchase.

Because available payment options may change, the checkout page should be treated as the most current source of information regarding accepted payment methods.

Orders may be subject to transaction authorization, payment verification, identity verification, or fraud-prevention review before an order is accepted or fulfilled.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on the applicable account.

Decisions regarding payment approval, declined transactions, verification requests, and authorization-hold periods are generally controlled by the applicable financial institution or payment provider.

Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information during checkout.

atuyb™ does not require customers to send complete credit-card, debit-card, or online-banking credentials to our customer-support team by email.

Before payment is submitted, checkout displays the applicable product prices, quantities, shipping charges, discounts, taxes where applicable, and your final order total.

Unless another currency is clearly displayed, prices for our U.S.-focused storefront are presented in U.S. dollars (USD).

Please carefully review your products, quantities, shipping information, discounts, and final order total before completing payment.

Your bank, card issuer, or payment provider may separately impose foreign-exchange fees, international-transaction fees, currency-conversion fees, or other financial-institution charges.

These charges, where applicable, are determined and collected by the relevant financial institution or payment provider and are not separately charged or controlled by atuyb™.

Valid promotional or discount codes should generally be entered before checkout is completed. Please confirm that the applicable discount is reflected in your final order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum-purchase requirements, exclusions, availability, usage limits, or other conditions presented with the applicable offer.

If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary.

A pending amount may represent a temporary authorization rather than a completed charge. The timing for releasing an authorization hold is generally determined by your bank, card issuer, or payment provider.

If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction details. For your security, do not send complete card numbers or banking credentials by email.

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

If you still cannot locate your confirmation, contact our customer-support team and provide the name and email address used during checkout together with any available order information.

If you believe a payment was charged incorrectly, you have a question about checkout, or you require assistance with an order, email service@atuyb.com.

Please include your order number where available along with a clear description of the issue. For your security, do not include complete credit-card numbers, card security codes, online-banking passwords, or complete banking credentials in your email.

We aim to respond to customer inquiries within 24 hours. Customer service is available from 8:00 AM – 6:00 PM China Standard Time (UTC+8).